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Patient Appointment Policies

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Cancellation Policy

Please call the office 24 hours in advance to cancel appointments. Failing to do so could result in a $25.00 charge, for which you are responsible, since insurance will not cover this assessment.

Late Policy

We are committed to prompt service, and will work very hard, barring emergencies, to stay on time. We may ask you to reschedule if you arrive for your appointment more than 10 minutes after your scheduled appointment. Always arrive 10 to 15 minutes early for an appointment to complete any paperwork associated with your visit.

Referrals

You should call the office at least three (3) days before the appointment to give us the information needed to complete the referral. That information includes: your name, the physician you are being referred to, his phone and fax numbers, the date of the appointment, the diagnosis for the referral, your insurance, whether it is for a visit or a specific procedure (such as surgery) and where it is going to be performed (office or hospital). We do not mail referrals to specialists. You should familiarize yourself with your insurance plan, and determine if it requires you to take a referral with you.

Prescriptions

Calls for prescriptions received in this office after 12:30 p.m. will be addressed the following day after 2:00 p.m.  Please try to call the office at least 48 hours in advance for all medications. Calls received after 12:30 p.m. Friday will be returned after 2:00 p.m. on following Monday.

Emergencies and On Call

If you have an emergency, please call the office number which will be redirected to the answering service after hours.  You can expect a call back within 30 minutes.  If you cannot wait for a return call or have an emergent situation, please go to the closest Florida Hospital Emergency Department.

Records Releases

Please complete a records release form to obtain your medical records from your previous family physician and any specialists you may be consulting. Our Practice Privacy Policy is available online or at the office for your review.